International Journal of Technology and Applied Science

E-ISSN: 2230-9004     Impact Factor: 9.914

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 17 Issue 5 (May 2026) Submit your research before the last 3 days of this month to publish your research paper in the current issue.

Scheme Seva: An AI-Powered Government Scheme Management Portal

Author(s) Ms. Narayani Sanjay Ahire, Ms. Dnyaneshwari Harishchandra Sarode, Ms. Kajal Yuvraj Deore, Ms. Rutuja Nitin Patil, Ms. Vaishnavi Manoj Kadam, Prof. Dr. Rajendra Vasantrao Patil
Country India
Abstract The rapid expansion of central and state government welfare schemes has made it increasingly difficult for citizens to identify programs that match their eligibility, needs, and location. Many beneficiaries remain unaware of schemes relevant to them because existing portals are often fragmented, static, and difficult to navigate. To address this gap, this paper presents Scheme Seva, an AI-powered Government Scheme Management Portal designed to simplify scheme discovery through personalization, intelligent assistance, and an accessible user interface. The proposed system uses Natural Language Processing (NLP) and Machine Learning (ML) to analyze user details such as age, income, occupation, gender, and state, and then recommend suitable schemes. A conversational chatbot further assists users by explaining scheme benefits, eligibility conditions, required documents, and application steps in simple language. The portal is developed using a modern web-based architecture to support secure interaction, scalable data handling, and real-time user assistance. The system also includes an admin module for managing scheme information and monitoring user engagement. Preliminary evaluation indicates that the platform improves scheme accessibility, reduces search effort, and provides a more citizen-centric approach to digital governance. The proposed solution supports the vision of inclusive e-governance by making government benefits easier to discover and understand.
Keywords AI Chatbot, Government Scheme Recommendation, Natural Language Processing, Machine Learning, Digital Governance, Citizen-Centric Portal, Scheme Discovery, Web Application
Field Engineering
Published In Volume 17, Issue 5, May 2026
Published On 2026-05-27

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